VG
VANITHA G

1 reviews | Active since Mar 2013

31 Jan 2017, 10:42

BE CAREFUL WHEN SHOPPING AT THIS STORE

<p>I had an awful experience at Totalsports Sandton City store last week. I had left my phone on the treadmill. Various staff members saw it there. I left the store without it as I had forgotten it and quickly returned to fetch it. No other customers went onto the treadmill. I know this because when I went on the treadmill and got off, my daughter went on a few minutes after and she mentioned there was no phone there. Various staff members had said they did see the phone there and that no other customers went on the treadmill, yet my phone disappeared. The moment I noticed I didn't have my phone, I dialed it and it was already off. My phone was ****** and to this day not found. The manager did check employee lockers but nothing was there. The phone could be anywhere in the store and the store conveniently has no cameras in it!!!! Shocking from a well known branded store. Extremely disgusted and disappointed.</p>

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Replies (3)
Totalsports
Totalsports's reply31 Jan 2017, 11:47
Official

Good day VANITHA

We’re so sorry to hear you had a bad experience in our store! This definitely isn’t what we want to hear, and we’ll be sure to address the issue to ensure this doesn’t happen again. We’ve passed your details on to the manager, who will get in touch with you directly.

Thanks,

The Totalsports team

VG
VANITHA G's update09 Feb 2017, 10:22
Reviewer Update

To date there has been no call from the manager or any update/feedback whatsoever. Seems *****ing of phones or people's property in general at Totalsports Sandton City is condoned with a don't care attitude. Thanks for the confirmation!!

Totalsports
Totalsports's reply09 Feb 2017, 13:46
Official

Good day VANITHA

We’re looking into this and will make sure that someone gets in touch as soon as possible. We apologise for the wait, and we’ll make sure this doesn’t happen again.

Thanks,

The Totalsports team