Bad service from TFG Total sports!!!!!

I cannot begin to describe my utter disgust with the fact that Total sports zwewenwaght could not assist me as their client.I bought a samsung J1 6 months ago and the phone has been giving me major problems.I took it back to total sports and the phone was sent away for an assessment nd it came back as an internal fault meaning that it is a manufacturer fault.The terms and conditions clearly state that there is a 12 month manufacturer warranty and total sports could not help me.Now they want me to Pay for repairs which I don't agree with and which I feel is violating the conditions stated on the document which was given to me.How can me as a client built trust with such a company?Has Samsung even been informed of their faulty product???This is unacceptable!!!