Bad service and upset customer
<p>I ordered from the total sports website as it advertised "free delivery anywhere in SA" however when the courier company contacted me they said they only deliver 35km outside of the cape town CBD I then on the 28th of june requested a return and refund from total sports bare in mind the product had not even left or been dispacthed yet from the facilities. I then wrote to them on the 10th of July which is almost two weeks later after my reuest. I requested an update on my refund, they then told me I will be notified and the refund will only be proccessed once they have recieved the parcel from the courier. it is now the12 of july today and still have recieved no notification or feedback from total sports. I wrote a letter of concern and dissapointment in the lack of service and have still not recieved a reply or update</p>
Good day Maarten De Jong
Thanks for bringing this to our attention. We’ve passed your feedback on to the team and they’ll make sure this doesn’t happen again! We apologise for the frustration.
Thanks,
The Totalsports team
Good day Maarten De Jong
Thanks for bringing this to our attention. We’ve passed your feedback on to the team and they’ll make sure this doesn’t happen again! We apologise for the frustration.
Thanks,
The Totalsports team
I have done all the following steps and still have not received a refund on this item. I am in desperate need of this money and am relying on it to come back into my account.. . I will be force to take matters further if this money is not refunded as it is now becoming theft from your company. below I have attached my refund request on the 7th of July today is now the 17th it has been 10 days and have not received my money. You have lost a loyal and good customer and I will be shopping elsewhere in future due to this experience
I have done all the following steps and still have not received a refund on this item. I am in desperate need of this money and am relying on it to come back into my account.. . I will be force to take matters further if this money is not refunded as it is now becoming theft from your company. below I have attached my refund request on the 7th of July today is now the 17th it has been 10 days and have not received my money. You have lost a loyal and good customer and I will be shopping elsewhere in future due to this experience