Bad service and dishonesty

Good day I haven't received a call till now. Yesterday i revisited the branch again, was going to pay account and still i asked regarding laybye and staff with no name badges still said they charge R100 extra for cleaning spray so i asked him a simple question "if i want to laybye trackpants am i being charge R100 extra and he said yes and i asked for what and he rep**** saying for sneaker cleaning spray" when i wanted to reason with him he told me even Johannesburg stores do that, he couldnt even give me a proper answer. This really raised my eyebrows. I am failing to really understand how does the total sport laybye works. He told me that the area manager is Nompinki and she is unavailable. Unfortunately i am not that kind of customer who will just let it go especially with this kind of treatment.