1 reviews | Active since Oct 2016

25 Jan 2018, 14:40

BAD Service Again...

I normally don't complain , but the fact that the below incident have occurred numerous times at the same store, had me so mad today. Fitted a pair of Asics , taking in consideration the previous experience with the store I took the shoe to the cashier, who confirmed the price is correct. Surprise surprise when he ran it up shoes was about R200 more, after I asked him to check the price, he was to lazy to scan it and double check. Assistant manager the refused to give it to me at the price marked on the shoe. And this has happened a lot at the same store!!!

0
Replies (2)
Totalsports
Totalsports's reply26 Jan 2018, 11:17
Official

Good day Bernice Truter Harding

We’re so sorry to hear you had a bad experience in our store! This definitely isn’t what we want to hear, and we’ll be sure to address the issue to ensure this doesn’t happen again. We’ve passed your details on to the manager, who will get in touch with you directly.

Thanks,

The Totalsports team

Totalsports
Totalsports's reply26 Jan 2018, 11:17
Official

Good day Bernice Truter Harding

We’re so sorry to hear you had a bad experience in our store! This definitely isn’t what we want to hear, and we’ll be sure to address the issue to ensure this doesn’t happen again. We’ve passed your details on to the manager, who will get in touch with you directly.

Thanks,

The Totalsports team