Bad service after being a loyale client

Good day,

I bought a pair of BMW Pumas online from Totalsports approximately 5 months ago, the left shoe sole is coming apart from the rest of the shoe and this is not due to any harm done to the shoe, this is from normal wearing of the shoe.

I paid R1600.00 for the pair as I am a Puma fan because all the Pumas I own are very comfortable and I don't buy any other brand shoe. I don't expect this to have happened to these Pumas as this never happened to any of my other Pumas before.

Because of above mentioned problem with the shoes I went to Totalsports to show them the shoes (I have the online invoice when I bought it), so that they can give me a new pair as this must not happen to a good quality shoe in just 5 months.

The person that assisted me told me If I don't have the box they can not assist me, He said it can be "****s" if I don't have the box. How will the box tell if it is **** or not? I feel this is really bad service as I have the invoice that I did purchase the shoes online from Totalsports.

If this is the service we can expect from Totalsports I will take this matter further and will make sure that a lot more people become aware of this matter and how paying clients that always purchase from Totalsports get treated.

Can someone one please contact me regarding the above matter so that I can get a new pair or a voucher so that I can go and buy a new pair.

Thank you.