Bad service

I made an order on Thursday afternoon and paid it and was deducted from my account. And payment reflects on my bank statement as 'unprocessed' even today'Saturday'. Now the TGF online is still waiting for payment since although money is out from my account and I've emailed TGF custormer care. Been valling and calling and there's no positive movement on this and its 48hrs now. This is so inconveniencing and disgusting. I called capitec and said that the retail must take the money. Whose fault is it for the delay. Normally when i buy at the online retail it normally goes through same time. But now this bad customer service!!! On the app when i click on the payment it shows the payment date: unprocessed :-( i hate businessed holding my money, my money and now i must struggle to get what i paid for or else get money immediately....my money! Disgusting service