Bad service

I'm going to paste below a complaint I emailed to their customer service this morning, up to now I haven't received any acknowledgement of receipt.....

Good morning!

On Sunday I saw your special on your white springbok jersey which is going for just below R500 and I made up my mind that I will buy 1. I could have bought online but I decided to go instore just to minimize the costs since I was going to be charged for delivery.

From my office in Pretoria I decided to leave a bit earlier to get to totalsports Randburg square before they close and that is the decision I regret, pathetic service from the beginning. When I got there, there was only green and I asked this young lady about having the white one and she said the don’t have and I mentioned the special price that I saw and she responded by saying there’s no such special.

I took the green one for fitting, since they are the same design so that I can be certain for the size. The idea was to get them to get it in another branch for me, when I got to the teller which was a young guy, I explained to him of what I wanted of which he seemed confused and the very same young lady got involved from the floor, with all the suggestions I came up with, she shot them down with reasons that did not make sense.

One of the excuses from the guy was that their phone was not working to call another branch, whilst the lady said they require sku number to enquire. I mean really at this time and age with all the technology, I got this on the phone and with your systems at their disposal I feel like they did all they can not to assist me and if I knew them I’d believe that they had a personal vendetta agaist me. What upsets me the most is the effort I made to get there before they closed and be disrespected like that, the simple showed no respect for me as person, let alone being a customer, for her to tell me that there was no such special simply meant that I was lying . I was not impressed at all by that pathetic treatment.