Bad service

A couple of weeks ago I stop my card because I lost my wallet,2 days ago I went to the store to get my replacement card which I had to take along my I’d,so I did explain it to the consultant,I do a lot of shopping online.so my first call today was to customer care to link my new card for online shopping.it took about 10 mins to deleted my old card.I was told to wait an hour before you can link your new card which I did and the consultant ask for my online password which I told her.on linking my new card it said my card was blocked and the consultant did mention any thing about that.1 hour later I call again to find out my card is blocked and that I must go back to the store with my I’d and the consultant must call customer to unblock my card why didn’t they do it the first time.so I then call blue route total sports and spoke to the consultant who told she was busy and if I can call back in 5 mins which I did and explain my whole story again and finally spoke to the manager and which he was no help.he ask me if I knew the consultant name so I said no,so he stop me to came back to the store to sort this out,so I said no it is not my fault.plus the manager referred me as mrs what an insult.why didn’t the consultant the first time follow the correct procedure,then I would have this problem bought on by total sports.I don’t really care if you don’t unblock the card.so I will pay this account up when cancel this ***.the service is this country has become very **** sorry for the language but this is how I feel.I expect this from other companies but not yours.blue route total sports I think you need to find a new manager as I don’t think he knows what he is doing.regards your most disappointed customer