MO
Marius O
1 reviews | Active since Nov 2021
30 Nov 2021, 11:01
Bad service
Good Morning
Im shocked at the level of service I have received from the following stores
Eastrand Mall – I was put on hold for 5 min just to hear how staff was having a nice conversation Green stone – Number out of order Eastgate – Just ringing
To make it worst head office number don’t allow me to speak to a consultant unless it has your id number, card number , account number
I have been enquiring on the new polar grit x pro advertise being on display over the weekend , I have tried many time to communicate to pre order this . Head office advised to speak to one of the stores but not one store knows about this product.
This is shocking service to say the least, I will definitely move over to Garmin
Helpful (0)
Replies (9)0
Replies (9)
Totalsports's replyOfficial
30 Nov 2021, 11:10Good morning Marius, thank you for reaching out to us. Please could you confirm where you saw the item being advertised for us to look into this?
Totalsports's reply30 Nov 2021, 11:10
Official
Good morning Marius, thank you for reaching out to us. Please could you confirm where you saw the item being advertised for us to look into this?
MO
Marius O's updateReviewer Update
30 Nov 2021, 11:14CAUTION: This email originated from outside of the organization! Do not click links, open attachments or reply, unless you recognize the sender's email address and know the content is safe!
| | Please Note: | When replying to this email do not change the recipient or the subject, failure to do so will result in duplicate service requests being logged and current service request records not being updated.
Dear TFG Customer, Thank you for your email. Kindly note, you may contact a store that has stock of the item, preferably a store nearby you, and organize with them to keep it aside for you. Also kindly note, the stores are only allowed to keep an item for 12 hours. Kind regards, TFG Online Shopping Support
| | Please Note: | When replying to this email do not change the recipient or the subject, failure to do so will result in duplicate service requests being logged and current service request records not being updated. From: *** Sent: 2021-11-08 11:35:28 AM To: *** Subject: Polar grit x pro Nordic copper
This is an external email. Please take care when clicking links or opening attachments. Good Morning I have been in contact with IHF Products In Regards to the new polar grit pro Nordic Copper, they have advised you are awaiting stock . They have advised i contact you to secure one of these from your stores will this be possible ? Thank you Please use the link to rate the service from Wieland : Survey All data shared will only be viewed by management and is strickly confidential. Best regards, Marius Oosthuizen Sales Manager 56 Plantation Road Edenvale, JHB South Africa +***4 | +***5
Dear TFG Customer, Thank you for your email. Kindly note, you may contact a store that has stock of the item, preferably a store nearby you, and organize with them to keep it aside for you. Also kindly note, the stores are only allowed to keep an item for 12 hours. Kind regards, TFG Online Shopping Support
| | Please Note: | When replying to this email do not change the recipient or the subject, failure to do so will result in duplicate service requests being logged and current service request records not being updated. From: *** Sent: 2021-11-08 11:35:28 AM To: *** Subject: Polar grit x pro Nordic copper
This is an external email. Please take care when clicking links or opening attachments. Good Morning I have been in contact with IHF Products In Regards to the new polar grit pro Nordic Copper, they have advised you are awaiting stock . They have advised i contact you to secure one of these from your stores will this be possible ? Thank you Please use the link to rate the service from Wieland : Survey All data shared will only be viewed by management and is strickly confidential. Best regards, Marius Oosthuizen Sales Manager 56 Plantation Road Edenvale, JHB South Africa +***4 | +***5
MO
Marius O's update30 Nov 2021, 11:14
Reviewer Update
CAUTION: This email originated from outside of the organization! Do not click links, open attachments or reply, unless you recognize the sender's email address and know the content is safe!
| | Please Note: | When replying to this email do not change the recipient or the subject, failure to do so will result in duplicate service requests being logged and current service request records not being updated.
Dear TFG Customer, Thank you for your email. Kindly note, you may contact a store that has stock of the item, preferably a store nearby you, and organize with them to keep it aside for you. Also kindly note, the stores are only allowed to keep an item for 12 hours. Kind regards, TFG Online Shopping Support
| | Please Note: | When replying to this email do not change the recipient or the subject, failure to do so will result in duplicate service requests being logged and current service request records not being updated. From: *** Sent: 2021-11-08 11:35:28 AM To: *** Subject: Polar grit x pro Nordic copper
This is an external email. Please take care when clicking links or opening attachments. Good Morning I have been in contact with IHF Products In Regards to the new polar grit pro Nordic Copper, they have advised you are awaiting stock . They have advised i contact you to secure one of these from your stores will this be possible ? Thank you Please use the link to rate the service from Wieland : Survey All data shared will only be viewed by management and is strickly confidential. Best regards, Marius Oosthuizen Sales Manager 56 Plantation Road Edenvale, JHB South Africa +***4 | +***5
Dear TFG Customer, Thank you for your email. Kindly note, you may contact a store that has stock of the item, preferably a store nearby you, and organize with them to keep it aside for you. Also kindly note, the stores are only allowed to keep an item for 12 hours. Kind regards, TFG Online Shopping Support
| | Please Note: | When replying to this email do not change the recipient or the subject, failure to do so will result in duplicate service requests being logged and current service request records not being updated. From: *** Sent: 2021-11-08 11:35:28 AM To: *** Subject: Polar grit x pro Nordic copper
This is an external email. Please take care when clicking links or opening attachments. Good Morning I have been in contact with IHF Products In Regards to the new polar grit pro Nordic Copper, they have advised you are awaiting stock . They have advised i contact you to secure one of these from your stores will this be possible ? Thank you Please use the link to rate the service from Wieland : Survey All data shared will only be viewed by management and is strickly confidential. Best regards, Marius Oosthuizen Sales Manager 56 Plantation Road Edenvale, JHB South Africa +***4 | +***5
Totalsports's replyOfficial
30 Nov 2021, 11:18Hi Marius, thank you for sharing the response from our Customer Services team. Please can you confirm where you saw it advertised, so that we can look into it?
Totalsports's reply30 Nov 2021, 11:18
Official
Hi Marius, thank you for sharing the response from our Customer Services team. Please can you confirm where you saw it advertised, so that we can look into it?
MO
Marius O's updateReviewer Update
30 Nov 2021, 11:28image.png 33.64 KB
MO
Marius O's update30 Nov 2021, 11:28
Reviewer Update
image.png 33.64 KB
Totalsports's replyOfficial
30 Nov 2021, 11:33Hi Marius, unfortunately HelloPeter doesn't allow for images to be uploaded. Please confirm (in writing) or with links, where you saw the item advertised.
Totalsports's reply30 Nov 2021, 11:33
Official
Hi Marius, unfortunately HelloPeter doesn't allow for images to be uploaded. Please confirm (in writing) or with links, where you saw the item advertised.
MO
Marius O's updateReviewer Update
30 Nov 2021, 11:38Surely as a supplier, you should know where your product come from
https://www.polar.com/za/where_to_buy
https://www.polar.com/za/where_to_buy
MO
Marius O's update30 Nov 2021, 11:38
Reviewer Update
Surely as a supplier, you should know where your product come from
https://www.polar.com/za/where_to_buy
https://www.polar.com/za/where_to_buy
Totalsports's replyOfficial
30 Nov 2021, 11:47Thank you for the additional information Marius. Totalsports is not responsible for the Polar site. We are trying to identify why / where you saw that the item 'Polar Grit x Pro' is available for pre-order at Totalsports. We currently have no information on us stocking or offering pre-order on this item, which is why the team in-store would not be able to provide any information on it.
Totalsports's reply30 Nov 2021, 11:47
Official
Thank you for the additional information Marius. Totalsports is not responsible for the Polar site. We are trying to identify why / where you saw that the item 'Polar Grit x Pro' is available for pre-order at Totalsports. We currently have no information on us stocking or offering pre-order on this item, which is why the team in-store would not be able to provide any information on it.
MO
Marius O's updateReviewer Update
30 Nov 2021, 11:53This is just my problem, and reason why i emailed your customer care line to ask if this was possible in which they responded that i need to speak to the store closet to me to arrange for this, you would have seen this communication if you had read the email ( attached above ) with the response from your support team
MO
Marius O's update30 Nov 2021, 11:53
Reviewer Update
This is just my problem, and reason why i emailed your customer care line to ask if this was possible in which they responded that i need to speak to the store closet to me to arrange for this, you would have seen this communication if you had read the email ( attached above ) with the response from your support team
Totalsports's replyOfficial
30 Nov 2021, 12:00We unfortunately cannot order or pre-order any item that is not stocked or going to be stocked by Totalsports. We do not offer once-off or custom orders. You'd need to reach out to Polar to find out where the item will be stocked or available once it releases. Unfortunately neither Totalsports nor the TFG Customer Services can assist with this.
Totalsports's reply30 Nov 2021, 12:00
Official
We unfortunately cannot order or pre-order any item that is not stocked or going to be stocked by Totalsports. We do not offer once-off or custom orders. You'd need to reach out to Polar to find out where the item will be stocked or available once it releases. Unfortunately neither Totalsports nor the TFG Customer Services can assist with this.