Bad Service

I sent my Garmin Foreunner in to Total sports (where I purchased the watch) as it keeps freezing, 5 days later I receive the watch back without a report as to what was wrong? What they did? What they fixed/didn’t fix etc. For all I know it didn’t even move from Total Sports store! when asking them for a report they say that they did don’t receive a report, I ask them to please get the report before I collect the watch, but obviously they didn’t, as when I collected it today no one knew what I was talking about. This service is shocking, and most certainly will lead me to no longer purchasing high value items form Total Sports any further.