Bad service

<p>I bought a Chiefs jersey as a christmas gift for my husband on the 22nd of december and gave it to him on christmas he did not like it so i decided to return it when we were back from the holidays. It was still as i purchased it and still had the receipt. I went to total sport on the 31st of december to return it. when i got there i was told they are offline so they will not be able to assist me. I then went back there yesterday which was the 2nd of January at about 16h40 and they doors were halfway closed. i went in and i was told they are closing so they will not be able to help me they have cashed in the money already. i asked them if they are not supposed to close at 17h00 and they said they start closing at 16h30. I mean when you check their trading time it shows on holidays they close at 17h00 so why dont they just put 16h30as their closing time because i was not the only person who was returned at that time even other three people who wanted to buy they were told "sorry we are closed and cannot help you". I drove to the store twice and even today i havent received assistance. I really didnt expect such service from such a big store. They need to be taught about customer service. Their customer service is very bad. They act like they are doing customers a favor and forget for the store to run they actually need us as customers. Even when i want to buy something else i will never go to totalsport!</p>