AB
Antoinette B

1 reviews | Active since Apr 2017

05 Aug 2017, 06:57

Bad Online Ordering Service

<p>I wish I could say the same about the Online Service. I ordered a Fitbit Surge last week Saturday. On Wednesday I started calling to follow up on where my parcel is. Just after the call i received an email saying my parcel is out for delivery. The afternoon I received another email saying its delivered!!! I immediately called the nr on my invoice, and indeed the parcel was delivered to a totally different person, in BLOEMFONTEIN!!!! An I am staying in Postmasburg! Now this is two totally different places, and how do you deliver it to a person in Bloemfontein, and let her sign, if my address on the invoice clearly says POSTMASBURG???? So yesterday the 5 days for your delivery policy expired, and I am still without my parcel, which you have my hard earned money for!!!!! Bad,bad, bad service!!!!!!!!!! Each time I call to follow up on where this thing is, your people have a different story on the other side! I am disgusted in your service to say the least!</p>

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Replies (1)
Totalsports
Totalsports's reply05 Aug 2017, 12:13
Official

We’re looking into this and will make sure that someone gets in touch with you. We apologise for the wait, and we’ll make sure this doesn’t happen again.

Thanks,

The Totalsports team