MA
Mogamat A
1 reviews | Active since Mar 2021
29 Mar 2021, 15:21
Bad handling of account
I went in to default wit my tottalsports acc but as soon as i start working again i paid their debt collectors R300 each month for 3years till they stop deducting but wen i went on clear score i saw i had a ballance of R1500 so i called tottalsports explaining that how can this be possible so they told me they would get back to me but never did ..i mailled them no responds now i found out my acc is by DMC and they telling me i owe tottalsports R11 000 . I mean this is really not fair towards me .
Helpful (0)
Replies (8)0
Replies (8)
Totalsports's replyOfficial
29 Mar 2021, 17:35Hi Mogamat Zain, we're sorry to hear that you've had no feedback on this situation & there is a lot of confusion around your profile. We have escalated this through to our Customer Services team to assist further.
Totalsports's reply29 Mar 2021, 17:35
Official
Hi Mogamat Zain, we're sorry to hear that you've had no feedback on this situation & there is a lot of confusion around your profile. We have escalated this through to our Customer Services team to assist further.
MA
Mogamat A's updateReviewer Update
16 Apr 2021, 10:00Tottalssoprts said so nicely the would try n sort out this mess about my account but wen i called yesterday ..there was no progress or should i say nothing has been done about my query so far ...i would really like for tottalsports to sort this mess out asap because its really damaging my credit record which is not fair towards me
MA
Mogamat A's update16 Apr 2021, 10:00
Reviewer Update
Tottalssoprts said so nicely the would try n sort out this mess about my account but wen i called yesterday ..there was no progress or should i say nothing has been done about my query so far ...i would really like for tottalsports to sort this mess out asap because its really damaging my credit record which is not fair towards me
Totalsports's replyOfficial
16 Apr 2021, 10:18Good morning Mogamat, we're sorry to hear that you've still had no feedback on the matter. We have escalated this through to the Head of Customer Services to look into why there is such a delay in feedback. Your complaint was logged & assigned to an agent on 30 March following our discussion. Your case reference number: RM307129
Totalsports's reply16 Apr 2021, 10:18
Official
Good morning Mogamat, we're sorry to hear that you've still had no feedback on the matter. We have escalated this through to the Head of Customer Services to look into why there is such a delay in feedback. Your complaint was logged & assigned to an agent on 30 March following our discussion. Your case reference number: RM307129
MA
Mogamat A's updateReviewer Update
16 Apr 2021, 11:14I hope we can sort out this unpleasant situation asap
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Mogamat A's update16 Apr 2021, 11:14
Reviewer Update
I hope we can sort out this unpleasant situation asap
MA
Mogamat A's updateReviewer Update
20 Apr 2021, 10:39Well TFG send me a mail saying they cant help me because they sold my account to DMC without explaining 2 me wot happenend wit the payments i made 2 NRB for about 3years .
Not explaining how after so long the account is sold to DMC .
I feel i have the right to claim perscription on this account.
And how is it possible that on clear score my ballance show R1560 but DMC have a bill of almost R11 000 but TFG just plain and simply saying its not their problem anymore because they sold the account .
Dont i have a right 2 get answers
Not explaining how after so long the account is sold to DMC .
I feel i have the right to claim perscription on this account.
And how is it possible that on clear score my ballance show R1560 but DMC have a bill of almost R11 000 but TFG just plain and simply saying its not their problem anymore because they sold the account .
Dont i have a right 2 get answers
MA
Mogamat A's update20 Apr 2021, 10:39
Reviewer Update
Well TFG send me a mail saying they cant help me because they sold my account to DMC without explaining 2 me wot happenend wit the payments i made 2 NRB for about 3years .
Not explaining how after so long the account is sold to DMC .
I feel i have the right to claim perscription on this account.
And how is it possible that on clear score my ballance show R1560 but DMC have a bill of almost R11 000 but TFG just plain and simply saying its not their problem anymore because they sold the account .
Dont i have a right 2 get answers
Not explaining how after so long the account is sold to DMC .
I feel i have the right to claim perscription on this account.
And how is it possible that on clear score my ballance show R1560 but DMC have a bill of almost R11 000 but TFG just plain and simply saying its not their problem anymore because they sold the account .
Dont i have a right 2 get answers
Totalsports's replyOfficial
20 Apr 2021, 11:03Good morning Mogamat, as the account is no longer with TFG, we are unable to advise on the difference between the amount on ClearScore & DMC. You would need to contact DMC who will be able to look into your profile & provide in-depth information on the interest that has been charged.
Totalsports's reply20 Apr 2021, 11:03
Official
Good morning Mogamat, as the account is no longer with TFG, we are unable to advise on the difference between the amount on ClearScore & DMC. You would need to contact DMC who will be able to look into your profile & provide in-depth information on the interest that has been charged.
MA
Mogamat A's updateReviewer Update
20 Apr 2021, 12:08But why cant TFG give me an explanation about the amount i paid to NRB to me its like you guys are avoiding my question and just passing the bug and thats not gona work i want answers from you guys and not DMC cause cleary you guys cant explain how my account went from NRB to DMC after 3years n of which i had made payments
MA
Mogamat A's update20 Apr 2021, 12:08
Reviewer Update
But why cant TFG give me an explanation about the amount i paid to NRB to me its like you guys are avoiding my question and just passing the bug and thats not gona work i want answers from you guys and not DMC cause cleary you guys cant explain how my account went from NRB to DMC after 3years n of which i had made payments
MA
Mogamat A's updateReviewer Update
20 Apr 2021, 12:12Why is it so difficult for TFG to explain to me wot happen to the money i paid to NRB ? Cause i cant pay again to DMC
MA
Mogamat A's update20 Apr 2021, 12:12
Reviewer Update
Why is it so difficult for TFG to explain to me wot happen to the money i paid to NRB ? Cause i cant pay again to DMC