Bad customer services by Totalsports Manlyn branch

Dear Hello Peter

Please note that last year 2022 I have paid R400 to Totalsports Manlyn Branch for layby of ****nal Tshirt. Due to work commitments I did not have an opportunity to go ad settle the outstanding amount, If i recall the tshirt was 1200. Unfortunately we relocated from another house and during that I lost some of my personal items including the bag that had slip for my layby

I went to Totalsports last week, to enquire about my layby I was requested to bring my identity copy since I lost my slip so they can assist me further with my layby.

To my surprise today I went to the Totalsports to be assisted, when I got to the till, I was told that my layby has been concluded, is paid up and item were collected by who "I dont know"

I need to confirm that I did not settle my tshirt, It was not me who settled, I am still in a shock to have heard that.

My suspicion is that, Totalsports realized that my layby was taking long and they concluded my layby without even informing me as the customer.

Please assist me by requesting Totalsports to establishes what actually happened to my layby and payment made to date, as I am not the one who collected, it that is the case ask them to confirm method of payment for my item. I did not even receive the sms to confirm that my layby will be cancelled if it has expired.

I need to be refunded my 400 so that I can go and buy the tshirt at another shop, I feel my rights as the customer was violated and treated unfairly.

Your assistance is always appreciated.

Regards

Makgolane Mahlabe Lucas

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