Hellopeter
Share Your Experience
LVO
Lize-Marie Van Onselen

1 reviews | Active since Mar 2018

20 Mar 2021, 14:18

Bad Customer Service when it comes to buy online or order shoes from another store.

Got a account because I need running shoes asap. None of the shops near me have something I like. I found what I want online - just to find out I can not order online when my account is new, I need to wait a month or 2. If I wait that long the shoes will be out of stock! I phoned again customer services who explained that I need to pay R80 to IBT the shoe to the nearest store. We live on a farm. The shoe is low in stock and I have issues just to order the shoe. Why? Can customer service be so bad? Can anyone just assist me to get the running shoes I want? Why make it so difficult to buy something? As if it's the customer's fault that I can not order online with a new account, or that the nearby stores does not have your size or shoe you like. Really?

0
Replies (4)
Totalsports
Totalsports's reply21 Mar 2021, 08:28
Official
Good morning Lize-Marie, we're sorry to hear that you're having such issues with purchasing a pair of sneakers. Please could you advise which TS branch is closest to you, the shoe that you're looking for & your size? We will have our Area Manager look into this & assist further.
Totalsports
Totalsports's reply21 Mar 2021, 12:44
Official
Thank you Lize-Marie. We've shared with our Area Manager to assist further.
LVO
Lize-Marie Van Onselen's update22 Mar 2021, 09:26
Reviewer Update
Good Morning, I was able to place the order online this morning. If I have any other Issues in this matter I will let you know. Thank you for your help. Kind regards
Totalsports
Totalsports's reply22 Mar 2021, 09:48
Official
Thank you for the update Lize-Marie. Please don't hesitate to reach out to us again via HelloPeter or any of our social media channels should you need further assistance.