Bad customer service from sihle

Dear Sir/Madam, I am writing to express my dissatisfaction with the service I received from one of your service desk consultants at Total Sports Southgate. During my visit, I requested to use my voucher after the transaction was completed. The consultant informed me that he could not assist because he was “done with the transaction.” This response was extremely disappointing and unprofessional. As a customer, it is frustrating to be told this, especially when the transaction could have easily been reversed to allow the voucher to be app****. Instead of offering a solution or showing any willingness to assist, the consultant dismissed my request without proper explanation or effort to help. This reflects a clear lack of customer service skills and left me feeling undervalued as a customer. I believe customers should be treated with respect and assisted wherever possible, not turned away with excuses. I hope this matter will be addressed seriously and that the consultant involved receives proper customer service training. I look forward to your response and trust that steps will be taken to prevent similar experiences in the future. Kind regards, Tshepi Maku