Bad customer service

Dear Representative, I want to report one of your staff members who gave me substandard service. I bought bundle items, so I had to exchange one as the size was smaller. I visited the Total Sport Quagga branch in Pretoria west for exchange (where I originally bought). As the salesperson (male) was assisting me over the counter, he asked for help from his colleague (Zelder/Elzeda). Then the lady explained to the salesperson that I was supposed to come with the two items since it was a bundle purchase, and in this case, it will not be possible. Then I responded to her, saying, “what if I have already worn the other item?? She answered very rude and said, “abuti ake boleli li wena, otsena di taba tsa rona” I then apologized; judging from her voice, she was loud. I find the statement very rude, aggressive, and arrogant. As a customer, I felt disrespected and undermined. To top it all, I was humble while talking to her. After she left the counter, I asked the salesperson what the lady’s name was, and I asked what her position was, she overhead our conversation, and then she came closer, trying to be friendly, explaining where I must sign. I told her I would not talk to her because she was very rude. Then she started to raise her voice; I left the shop after being assisted. I am still disappointed after I learned that she is a Branch Manager who lacks the qualities of a manager, never mind customer service skills that come naturally. I also notice that she is arrogant when she talks to other staff members in front of us as customers. I shall be grateful if she can be allowed to attend customer service skills. MR MAE KHOZA