BAD CUSTOMER SERVICE

I am very disappointed with the service I got at Total Sports in Sebokeng Thabong Shopping Centre including its customer service desk. On the 30th of September I have made a payment of R1050 on my Total Sports Account at their store, the lady who was assisting me made payment on the wrong account. Till today I have not been refunded my money. Even the store itself its not helping me with anything, Im the only one who is up and running with making follow up abot the issue, I have sent proof of payments, my bank statement as i was paying with my bank card, but its over a month still the issue is still not resolved.