MB
Michelle B
1 reviews | Active since Mar 2021
28 Mar 2022, 13:49
Bad customer service
Totalsports your customer service sucks. I bought 2 pairs of running shoes and want to return one but unfortunately lost my slip. After being told that they can not refund me even though I bought them on my account, I phoned Customer service and was advised that they would sent me my statement which I could use as proof that I bought the items on my account to use for the refund, I still was turned away. How can Foschini which is part of the TFG group assist you if you lost your slip by going on the system and checking your purchases on your account but Totalsports can not do the same function. Now I am stuck with a pair of running shoes of R1 000 that I do not want.
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Replies (3)
Totalsports's replyOfficial
28 Mar 2022, 14:06Good afternoon Michelle, we're sorry to hear that you've had issues with exchanging or returning an item. Please could you confirm the date of purchase, which branch you purchased from & which Totalsports store you visited to do the exchange.
Totalsports's reply28 Mar 2022, 14:06
Official
Good afternoon Michelle, we're sorry to hear that you've had issues with exchanging or returning an item. Please could you confirm the date of purchase, which branch you purchased from & which Totalsports store you visited to do the exchange.
MB
Michelle B's updateReviewer Update
28 Mar 2022, 14:09Thank you for replying to this quickly. The purchase was made on the 11th of March at Totalsports Mokopane. I visited Totalsports Mokopane twice to try and return the item.
MB
Michelle B's update28 Mar 2022, 14:09
Reviewer Update
Thank you for replying to this quickly. The purchase was made on the 11th of March at Totalsports Mokopane. I visited Totalsports Mokopane twice to try and return the item.
Totalsports's replyOfficial
29 Mar 2022, 10:00Thank you Michelle. Our Area Manager will be contacting you shortly to assist further.
Totalsports's reply29 Mar 2022, 10:00
Official
Thank you Michelle. Our Area Manager will be contacting you shortly to assist further.