BAD CUSTOMER SERVICE AT TYGERVALLEY TOTALSPORTS

To whom it may concern.

I recently opened an account and I've been explaining that I have to pay a 15% with ever purchase untill my first installment. Not having a problem with paying the 15% but what was mind bothering was the service at the tygervalley totalsports.

I took few items on the 30th of May and the 15% that I had to pay in was R247. They couldn't go through with the payment because it required me to give another R247 of which I then paid. The manager (Ignasius) got called in and said they working with a new system and the system requires a second payment before the payment could go through.

They try to call the customer service and they couldn't assist with doing a reversal at first but afterwards they said I have to wait 14 days to get a refund.

It's now the 13th of June and I haven't been refunded yet and today I went into the store to ask about my issue and they again couldn't assist and said they will call me back I'm so disgusted in their service the manager and admin control couldn't assist me and never called me back do inform me about my money. The manager was so cold headed and nonchalant towards me today he haven't even apologized or explain why he never phone or kept me updated about my refund

All my other purchases from other tfg stores were successful and only the Totalsports in tygervalley asked for two payment. I dont know what went wrong but all the other stores also work on the new system and I haven't had such bad experiences with any other. I'm utterly disgusted and disappointed too.

Hope you can assistant in this matter