BAD BAD BAD SERVICE

so disappointed by total sport on the 27 August I app**** for an account after i tried online with sportscen i was told that it was declined because ididnt submitted the documents so I tried Total sport then i received message telling me to submit identity en payslip or bank statementI subm8 documents that identify and my payslip at Springs mall total sports.documents were email6 on the 30 by the salesmen.i kept on receiving message about submitting documents.I was angry becausei submitted documents .i phoned the store i spoke to Luvuyo who made follow up but he didn't comeback to me telling me the account took so long.today 11 i went to the store i got lady called Matlakala who checked on the system what maybe the reason.On their system it shows tha no action required but they are still verifying.she decided to phone head office she was told to tell me to submit bankstatem.she was surprised also because on the store sytem says no action required.what makes me angry is that they were quite about bank statement that was supposed to communicated to me when Luvuyo made follow up.I had to drive to mall again to find out about the account.toe thats so ***********it Sunday didn't managed to get bank statement.what makes me angry the message says payslip or bank statement evem5 in the store they didnt say anything about bank statement.head office communication is so POOR.my car use petrol not water.