kN
kile N

1 reviews | Active since Dec 2013

31 Oct 2015, 13:19

Bad attitude at the till

On 31 October 2015 at 12:46 i was paying for 2 T shirts and a guy by the name of Sifiso was assisting at the Till. He did not greet and i paid by card(debit) and when i had to sign the slip he practically threw the slip at me and i asked him to not throw the slip at me he scoffed at me and said i am the one who is seeing that he is throwing the slip at me. He is trying to hurry as there are many cuatomers to serve. I basically left the store telling him to drop the bad attitude. At the front of the store there was a sign that said that if one spends R750 or more on ladies apparel and had the rewards card they would get R150 and i spent R758.00 on 2 nike t-shirts(i have a slip as well as the rewards card) and did not get the R150 and i could not ask this Sifiso guy for clarity as he ckearly had no time to assist us customers. Please train tour staff on custimer service.

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Replies (1)
Totalsports
Totalsports's reply01 Nov 2015, 08:17
Official
Hello kilendovela,

We're so sorry to hear you had a bad experience in our store! This definitely isn't what Totalsports wants to hear, and we'll be sure to address the issue to ensure this doesn't happen again. We've passed your details on to the manager, who will get in touch with you asap.

Thanks,
The Totalsports team