sM
samuel M
1 reviews | Active since Jan 2015
22 Dec 2015, 11:06
BAD ATTITUDE
i have lost a proof of purchase for the shoes i bought for my daughter and the sales person who assisted me on the day of exchange did not even hear my story but just teared off a piece of paper that consist of terms and conditions. I am really disappointing with the kind of service and the attitude i received the they guy who happened to be the Store Manager. they guys from the store they do not even greet us as customers and I am quite sure that i will never stop at the store ever again and i going to pay off my account and close the account, you have just lost a loyal customer for a lousy R200. i felt like i was there to ask for donations or something, your service stinks guys
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Replies (1)Totalsports's replyOfficial
22 Dec 2015, 13:24Hello Samuel Sam,
Dear Samuel Sam
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated
Dear Samuel Sam
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated
Totalsports's reply22 Dec 2015, 13:24
Official
Hello Samuel Sam,
Dear Samuel Sam
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated
Dear Samuel Sam
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated
