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Nicholas R
1 reviews | Active since Jul 2018
05 Oct 2020, 10:09
Awaiting Order which was placed online
On 2 October 2020, I have raised a query on Totalsport facebook in regarding an order I did with Totalsport on the 26th of October 2020, where I received a SMS on the 28th that the parcel is on its way, but did not receive anything last week. According to Totalsport policy online it states that goods will be received between 3 to 5 working days, this never happened. On 2 October 2020, I was promised once again that Totalsport will contact me to sort this out, THIS NEVER HAPPENED!!! This just show the service that people get from Totalsport and does not matter what, you can call them or raise a query per email or a query on facebook, you never get an answer. Still when I go online, it still shows that shows that it is at the warehouse!!!!!!!! Promises are just made by Totalsport and nothing is happening. I want a refund, Totalsport just give bad service all around. Totalsport does NOT even deserve an one star
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Replies (10)
Totalsports's replyOfficial
05 Oct 2020, 10:29Good morning, Nicolaas. We've looked into the matter & our team on Facebook have provided feedback to you & have escalated your complaint to the Customer Services & Online Shopping teams as per the discussion had on 2 October. They have provided you with the case number for your enquiry as well.
The TFG Customer Services team receives a high number of enquiries & we understand the frustration, we do apologise for this. The Customer Services & Online Shopping team will contact you with feedback & an update as soon as they can.
The TFG Customer Services team receives a high number of enquiries & we understand the frustration, we do apologise for this. The Customer Services & Online Shopping team will contact you with feedback & an update as soon as they can.
Totalsports's reply05 Oct 2020, 10:29
Official
Good morning, Nicolaas. We've looked into the matter & our team on Facebook have provided feedback to you & have escalated your complaint to the Customer Services & Online Shopping teams as per the discussion had on 2 October. They have provided you with the case number for your enquiry as well.
The TFG Customer Services team receives a high number of enquiries & we understand the frustration, we do apologise for this. The Customer Services & Online Shopping team will contact you with feedback & an update as soon as they can.
The TFG Customer Services team receives a high number of enquiries & we understand the frustration, we do apologise for this. The Customer Services & Online Shopping team will contact you with feedback & an update as soon as they can.
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Nicholas R's updateReviewer Update
05 Oct 2020, 10:47Good Day, Your team cannot even give any clear answer. First they say it was sent and then they say it is still at the warehouse. Your team does not even know where the parcel is. When your team does not even know what is going on, this is not good service. Also, I received a SMS on the 28th to say, parcel is on its way. So can you explain now to me where the parcel is and you cannot even supply a waybill number?? TFG Team will have a number of enquiries, because if I am sitting with such a matter, how many people is sitting with the same problem?? I would like to request a refund as your team cannot tell me exactly if it was sent or not. I want to take this matter further and also going to report this matter to Discovery Vitality and from my side, I think Sportmans Warehouse will provide better service
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Nicholas R's update05 Oct 2020, 10:47
Reviewer Update
Good Day, Your team cannot even give any clear answer. First they say it was sent and then they say it is still at the warehouse. Your team does not even know where the parcel is. When your team does not even know what is going on, this is not good service. Also, I received a SMS on the 28th to say, parcel is on its way. So can you explain now to me where the parcel is and you cannot even supply a waybill number?? TFG Team will have a number of enquiries, because if I am sitting with such a matter, how many people is sitting with the same problem?? I would like to request a refund as your team cannot tell me exactly if it was sent or not. I want to take this matter further and also going to report this matter to Discovery Vitality and from my side, I think Sportmans Warehouse will provide better service
Totalsports's replyOfficial
05 Oct 2020, 10:56We absolutely understand how confusing & what an inconvenience that the mixed-messaging is causing. We have asked the Head of Customer Services & Online Shopping to look into the matter as a priority. We have also advised them that you would now prefer a refund, rather than your items. They will communicate further on this with you via email.
Totalsports's reply05 Oct 2020, 10:56
Official
We absolutely understand how confusing & what an inconvenience that the mixed-messaging is causing. We have asked the Head of Customer Services & Online Shopping to look into the matter as a priority. We have also advised them that you would now prefer a refund, rather than your items. They will communicate further on this with you via email.
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Nicholas R's updateReviewer Update
05 Oct 2020, 11:52I have spoken to Discovery Vitality. According to them, we must check first what happened with the the parcel, as I have used my health gear card to activate the booster on the watch. If it cannot be resolved, then we will take this matter further
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Nicholas R's update05 Oct 2020, 11:52
Reviewer Update
I have spoken to Discovery Vitality. According to them, we must check first what happened with the the parcel, as I have used my health gear card to activate the booster on the watch. If it cannot be resolved, then we will take this matter further
Totalsports's replyOfficial
05 Oct 2020, 13:07Thank you for that feedback, Nicholas. Our Head of Customer Services is currently reviewing your complaint & will contact you, as soon as they can, with feedback.
Totalsports's reply05 Oct 2020, 13:07
Official
Thank you for that feedback, Nicholas. Our Head of Customer Services is currently reviewing your complaint & will contact you, as soon as they can, with feedback.
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Nicholas R's updateReviewer Update
05 Oct 2020, 22:41Totalsport, I am getting tired of all your excuses and promises now. Your promise me for days now that you will sort out my order and this is all empty promises. You said you will get back to me as you are working on this problem, but still nothing happens. How long does it take you to solve one problem? You cannot deliver a product which I have paid for already. If you cannot deliver it to me, refund me. How long must I wait till you can solve this or refund me? When I have ordered it, I have paid for it immediately and now where there is a problem where you cannot tell me where my parcel is, now I must beg and follow up with you on this. This is not how it works. I want to know where my parcel is or I need a refund ASAP so I can order this from another supplier. I really had enough of this now. Believe me, I will not recommend anyone to order from you.
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Nicholas R's update05 Oct 2020, 22:41
Reviewer Update
Totalsport, I am getting tired of all your excuses and promises now. Your promise me for days now that you will sort out my order and this is all empty promises. You said you will get back to me as you are working on this problem, but still nothing happens. How long does it take you to solve one problem? You cannot deliver a product which I have paid for already. If you cannot deliver it to me, refund me. How long must I wait till you can solve this or refund me? When I have ordered it, I have paid for it immediately and now where there is a problem where you cannot tell me where my parcel is, now I must beg and follow up with you on this. This is not how it works. I want to know where my parcel is or I need a refund ASAP so I can order this from another supplier. I really had enough of this now. Believe me, I will not recommend anyone to order from you.
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Nicholas R's updateReviewer Update
05 Oct 2020, 22:49All I need is a tracking number of my parcel or proof of payment where the amount was paid back into my account. I do not want any other excuses from Totalsport anymore
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Nicholas R's update05 Oct 2020, 22:49
Reviewer Update
All I need is a tracking number of my parcel or proof of payment where the amount was paid back into my account. I do not want any other excuses from Totalsport anymore
Totalsports's replyOfficial
06 Oct 2020, 06:52Good morning Nicholas, we understand your frustration of waiting so long for your parcel or an update. We can assure you that the Marketing Team, e-commerce team & Head of Customer Services are currently looking into this & will contact you as soon as they have feedback on the matter.
Totalsports's reply06 Oct 2020, 06:52
Official
Good morning Nicholas, we understand your frustration of waiting so long for your parcel or an update. We can assure you that the Marketing Team, e-commerce team & Head of Customer Services are currently looking into this & will contact you as soon as they have feedback on the matter.
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Nicholas R's updateReviewer Update
06 Oct 2020, 07:59No, I had enough. Above message is all you can say all over and over again. You are wasting my time and my money at the end. When is this going to stop, another week, another month of empty promises? Today, I want proof of waybill for tracking or proof of payment back into my account. I have paid for it and I have the rights to say my say as you cannot deliver and now I want my money back or proof of tracking TODAY!! I do not want to hear that they are working on it, they are working on it for days now, without any outcome, I just had it and enough is enough!!!!
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Nicholas R's update06 Oct 2020, 07:59
Reviewer Update
No, I had enough. Above message is all you can say all over and over again. You are wasting my time and my money at the end. When is this going to stop, another week, another month of empty promises? Today, I want proof of waybill for tracking or proof of payment back into my account. I have paid for it and I have the rights to say my say as you cannot deliver and now I want my money back or proof of tracking TODAY!! I do not want to hear that they are working on it, they are working on it for days now, without any outcome, I just had it and enough is enough!!!!
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Nicholas R's updateReviewer Update
06 Oct 2020, 11:39 Totalsport, I just saw your email where you gave me a credit at last after lots of fighting etc and wasting of my time. Your email states also that I will receive funds within 3-10 working days. Believe me, I will not be happy with this if I need to wait 3-10 working days for my money, especially when all this is your fault. Believe me, I will never buy or order from you again and I will not recommend anyone to buy from you. I will also take this up with Discovery Vitality. I do not think I am the only person which had this problem. But I just hope that I will get my money soon and not have to wait this 3 to 10 days, I was supposed to have this parcel already. I would rather buy this now from Sportmans Warehouse, which I think will give better service.
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Nicholas R's update06 Oct 2020, 11:39
Reviewer Update
Totalsport, I just saw your email where you gave me a credit at last after lots of fighting etc and wasting of my time. Your email states also that I will receive funds within 3-10 working days. Believe me, I will not be happy with this if I need to wait 3-10 working days for my money, especially when all this is your fault. Believe me, I will never buy or order from you again and I will not recommend anyone to buy from you. I will also take this up with Discovery Vitality. I do not think I am the only person which had this problem. But I just hope that I will get my money soon and not have to wait this 3 to 10 days, I was supposed to have this parcel already. I would rather buy this now from Sportmans Warehouse, which I think will give better service.