Avoid. Terrible customer service & ********* sales practice

Here is my terrible experience with this company.

1) I placed an online order for an "in-stock". The order & payment went through successfully.

2) I waited 3 days for the item to be shipped only for them to send me an e-mail saying they could not source the stock and hence my order was cancelled. This appears to be very ********* business practice.

3) I contacted customer support and Nathi was very helpful to log a ticket. I am awaiting further word.

4) I then found stock in a store (Newtown Junction) 45 minutes away from me on the website at 9am Thursday. I was willing to drive and collect the item there during my lunch break, all I needed was a simple confirmation from Totalsports Newtown Junction that they did in-fact have stock and that they would keep it for me until lunch-time.

5) This branch however was absolutely unreachable via telephone. NOT EVEN customer services could reach them. This is absolutely preposterous.

6) This matter was escalated to the Sporting Department of TFG as well as the area manager to try and raise them. All I needed was one simple phone call. This was at 12:00 Thursday.

7) As I am writing this, it is 18:30 and I have heard nothing. I have called, e-mailed and contacted them via Facebook.

8) I am a loyal, payed-up account holder (I have ever missed a payment since 2017).

I find this treatment shocking, ********* and unprofessional on the whole. I will be closing my account and I advise anybody considering opening an account with TFG (Totalsports) to think very carefully.