Appalling service by manager

I was in your pavilion totalsports branch ear**** today. The shopping experience was pathetic in your store. Upon arrival i had asked one of the assistants to help me with a return, unfortunately my fiance had the slip which was 40kms away from pavilion. The assistant however told me that i should get a picture of the card that was used to make payment so he could pull out a transaction slip.

When he had reached the tills things started to get ugly from this point. The lady at the till supposedly the '' MANAGER'' named Mary began to reply rudely to the assistant, that there will be no exchanges without till slips.All this had been discussed infront of me which was very unprofessional. She instead started to pick on my uniform, stating that i was from the retail industry and i should know the procedures.This had made me feel belittled and humiliated infront of customers. As a manager the first professional thing to do is empathize with the customer, this was clearly not done!!!! Secondly she went to the extent of phoning my branch manager explaining to her that i had come in the store complaining.

I CANNOT fathom to understand what was the intention of that???!!!!! This is so unprofessional and i would like to escalate this matter!!! Is this how you guys operate a store???

DO YOU LOSE A CUSTOMER OVER A STRAIGHT SWOP /EXCHANGE WERE THE STORE ACTUALLY DOESNT EVEN TAKE A KNOCK ON BOTTOM LINE????????

I WOULD LOVE TO HEAR FROM THE REGIONAL MANAGER OR AREA MANAGER AS I WILL BE ESCALATING THIS MATTER.

MY ACCOUNT WILL DEFINITELY BE CLOSED AS I WILL NOT BE DEALING WITH SUCH PATHETIC SERVICE EVER.

My intention is not to get a voucher or anything but to just let you know how you lose valuable customers!!!