appalling customer service

I've been looking for a specific pair of Adidas running shoes, the Ultra Boost, UK size 11, in black. After phone calls to Totalsports stores around the country, frequent visits to the Totalsports website and even calls to the online helpline, I found a pair at the Cavendish store. The shoes had been sent down from Joburg for another customer, but after a few more calls to the store (to Ross and Mushfeeqa) she called me back to let me know that the other customer was no longer interested in the shoes. I asked her to keep them aside for me (on Thursday) and said I'd collect them today (Saturday). She took my name and number and assured me she'd keep them aside for me. I arrived at the store today to purchase the shoes only to discover that they had been sold. Mushfeeqa just kind of shrugged her shoulders while another lady, Faiza tried to help. As a loyal Foschini Group account holder for many years I find this service unacceptable and I'd like a replacement pair immediately. I am absolutely appalled at the apathetic attitude of the staff. I look forward to TFG's urgent feedback. <br> Warren van Rensburg.