Account Fully Paid Yet Not Updated By Totalsports

I logged a complaint in February this year, regarding my account not being updated with my full settlement payment to Totalsports. I was advised my account was handed over. I called the relevant parties and I was sent the clearance letter, which I have been sending to tfg customer services and Totalsports in gateway and till date it still appears as though I owe Totalsports.Marcia from Vericred sent me the relevant documents and also cc'd tfg yet I really don't understand why this hasn't been updated at Totalsports. This will be the 4th month after I settled my account somewhere in December last and I am still struggling to have is cancelled. I have called all the relevant departments and I am no longer willing to do so as it will be another waste of time. Today I went to Totalsports in Gateway again, I was given the same email I sent through in Febraury which is ********** and no one responded the last time, then why should I re-send it again. Can someone please take ownership of my query. This is the worst customer experience your'll could give to customer's. Someone could have taken an initiative if the "Totalsports" brand cares enough. You should have more than enough stuff yet when we call it's either our calls are dropped or we are sent from 1 department to another. Someone can make a call to another department if there is an interest in resolving issues like these, half of the time your stuff at the stores really don't do much, what could have been so hard about assisting just one customer. This would not have even taken a full hours time or 2 for that matter. I highly regret ever having any contact with this business. I feel great pity for more customer's who may fall prey to your employees who have an unwillingness attitude and yet they get away with it time after time.