Account closed + ********** customer service.

I opened an account with TFG to start building a credit record. I was suppose to make payments of R185 a month for 12 months, but I paid my account in full within the 1st three months.

Yesterday (29/06/2023) I went to buy clothes on my account again, only to find out I was unable to. I visited Totalsports Garden Route Mall (George) , where I opened my account to solve the issue. The person in store phoned customer service to find out what was wrong. The lady said I needed to provide a contract from my work in order for my account to be unblocked. When putting the phone down, the in store manager told me that he thinks it's just a lazy person trying to escape doing their job.

This is not what is advertised as it says they need a 3 months bank statement or 3 months pay slips, of which I both had with me at that time and could provide them with. The person in store tried to convince the customer service lady that I can do so, but she insisted that I need to send a contract of permanent employment.

I even proceeded to show him the Whatsapp message from the official TFG account where I opened my account in the 1st place, which shows that only a 3 months bank statemnet or 3 months worth of payslips needs to be sent to them along with an I.D copy, but the lady on the phone still did not want to budge.

I closed my account and will never open an account with TFG group again as their customer service is absolutely non-existing. Tomorrow people will cry, cause technology is taking away their work, but it only makes sense after having this experience.

Very disappointed.