CM
Carla M

1 reviews | Active since Sept 2017

27 Sept 2017, 14:42

Absolutely Disgusting Demeaning Services from Management and Sales consultants

An adidas shoe was bought - advertised on the shelf for R999. Get to the counter , transaction for the shoe is approved only to see it was scanned through for R1399. Manager was consulted as to THEIR ERROR, and her response was a laughter and NO apology. The consumer act states that any product is to be sold as ADVERTISED! The sales consultant makes a joke of it then jokingly apologizes and says that they were busy re-arranging the shelf and there must have been an error with the sales assistant doing the shelf pricing. Unacceptable! This will be taken further , and if this is the service that TOTALSPORTS/ TFG want to be known for , it will be advertised over social media and every complaint avenue. TOTALSPORTS GARDEN ROUTE MALL !!!

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Replies (1)
Totalsports
Totalsports's reply27 Sept 2017, 17:07
Official

Good day Carla Malander

We’re so sorry to hear you had a bad experience in our store! This definitely isn’t what we want to hear, and we’ll be sure to address the issue to ensure this doesn’t happen again. We’ve passed your details on to the manager, who will get in touch with you directly.

Thanks,

The Totalsports team