5 Star customer service

Good day,

I called Total Sports Tygervalley on Tuesday regarding a watch they didn't have stock but Keegan told me which stores have stock so instead I wanted to order it online but it didn't accept my physical gift card evens after your online lady told me that I can use my gift card. Nonetheless, I called Tygervalley again and spoke to Keegan who then acted and got the watch from another store to Tygervalley for me. This morning I called at 8am and despite the store being closed Jessica answered the call and said my watch arrived at the store yesterday, it was not time to open the store or answer the calls but she went over and above her call of duty.

Keegan and Jessica both went over and above their call of duty as just store assistants, they went the extra mile that is sometimes unseen by customers. This is definitely a store I would want to go back to and purchase from again because of these 2 individuals who made this process so seemless!

In the uncertain times we living in TFG needs to give these 2 employees a raise for: Great customer service skills Tenacity Going over and above their call of duty Well-spoken First call resolution Dealing with every call like it's the first call of the day Taking charge and dealing with the situation at hand

KUDOS to you Keegan and Jessica!