2nd Damaged Fitbit

<p>On or about February 2016 I bought my first Fitbit Charge HR at Totalsports Rosebank. I was extremely satisfied with the product. My only concern was the strap of the watch. The strap became damaged as it started loosing the adhesive holding it together. This resulted in the strap having air and creating bubbles on the strap. And this does not look good.</p> <p>On or about June 2016 I returned back the Fitbit to the store I bought it from and they gave me a new one.</p> <p>On or about November 2016, I experienced the same problem with the strap. The strap became damaged and started loosing the adhesive holding it together. This resulted in the strap having air and creating bubbles on the strap - again.</p> <p>The store where I bought the Fitbit from is now refusing to assist me further as I no longer have the invoice and this means I am now pouring ZAR2600 ($190) down the drain and I am unhappy with this.</p> <p>The refusal is made despite the fact that Totalsports (Foschini Group) has records proving that I bought the watch from them. I am an account holder in good standing for over a decade. Further the same personell from Total Sports Rosebank confirms that I bought the watch from her but because I dont have the invoice, she cannot help me. I find this is unreasonable as Totalsports in really not keen to assist me. They have not even asked the personell (who confirms that I bought the watch from her) or I to depose to an affidavit confirming that I bought the watch from their stores (this of course being supportred by my account records - which also confirm that I bought the watch from your chain).</p> <p>Please assist me.</p> <p>Owen Mokoena</p>