CB
Crystal B
1 reviews | Active since Jan 2011
02 Apr 2015, 13:17
1 Month and no Feedback
This is a follow up complaint,I bought a tablet on 2 February and it was returned to the store on 28 February because it was faulty. Back and forth calling to the store and still no feedback. Why should I pay for something that I don't have. If I don't pay my account then total sports gives lawyers letters, but they can't give feedback as to what is happening with the tablet. I am waiting a month for someone to get back to me.
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Totalsports's replyOfficial
02 Apr 2015, 14:58Hello crisyb,
Thank you for bringing this to our attention. We did log this on 9 Mar under RM 17565 for you - I will gladly follow up immediately. We try our best ensuring all customers obtain a great customer service and are disappointed that you had this experience.
We sincerely apologise for any inconvenience this may have caused. We will send your communication to the Area Manager whom will contact you directly.
Kindest regards
Alisia Human
Thank you for bringing this to our attention. We did log this on 9 Mar under RM 17565 for you - I will gladly follow up immediately. We try our best ensuring all customers obtain a great customer service and are disappointed that you had this experience.
We sincerely apologise for any inconvenience this may have caused. We will send your communication to the Area Manager whom will contact you directly.
Kindest regards
Alisia Human
Totalsports's reply02 Apr 2015, 14:58
Official
Hello crisyb,
Thank you for bringing this to our attention. We did log this on 9 Mar under RM 17565 for you - I will gladly follow up immediately. We try our best ensuring all customers obtain a great customer service and are disappointed that you had this experience.
We sincerely apologise for any inconvenience this may have caused. We will send your communication to the Area Manager whom will contact you directly.
Kindest regards
Alisia Human
Thank you for bringing this to our attention. We did log this on 9 Mar under RM 17565 for you - I will gladly follow up immediately. We try our best ensuring all customers obtain a great customer service and are disappointed that you had this experience.
We sincerely apologise for any inconvenience this may have caused. We will send your communication to the Area Manager whom will contact you directly.
Kindest regards
Alisia Human