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On 01/07/2024 I bought a gas geaser (DELTA KCG16UZN) from Totallygas Ermelo. Installation and approval was done on 11/09/2024 by Denkor (Deon Cronje) which after a Certificate was given. The installation was not done properly as the geaser was not in fully working order. I contacted Totallygas Bethal (Karel Pieter de Jager) and explained to him that the geaser was not working properly. Karel Pieter told me that the sales rep sold me the wrong geaser and to replace it, it would cost me R1500 extra. I confirmed with Karel Pieter that I were prepared to pay the R1500 after which he told me that the price has changed again and that I will have to pay R3500 for the correct geaser. I am very dissapointed in the after service received. It seems that the sales rep was unsure of the actual product I needed. I were more than wiling to pay the extra R1500 but how is it possible for them to change the price again after confirming the price given ? I hope that this review will bring the attention needed to the current situation.

Regards JJ Pienaar *** Ermelo