Totalguard. A Nightmare to deal with. Avoid it: poor customer service and delayed deliveries.

<div>I placed an order for shoes with Totalguard on May 25, 2025. They promised delivery within 5 working days, but it’s now August and I still haven’t received my order. I’ve tried calling multiple times with no success. During my last call, I was informed that the two Totalguard stores are owned by different people and was given the contact details of the manager responsible for online orders. I contacted "****" I think that was the name given to me, but still received no resolution. Eventually, I sent a WhatsApp message and was told my issue would be escalated to the team handling online purchases because the size I wanted was out of stock. Since then, I’ve been waiting—calling every day but getting no response. This has been the worst shopping experience. They don’t communicate with customers at all. I truly wish I had read the reviews before placing my order.</div>