Extremely Disappointed with Service and Lack of Accountability

We placed an order for standard PPE items, including raincoats, safety boots, and gloves. As expected, payment was made upfront. However, after receiving no proactive communication, we had to repeatedly follow up ourselves, only to be told that the shipment had not arrived due to delays with the container.

After a lengthy period of waiting and exercising considerable patience—despite urgently needing the items—we eventually requested a refund. We were informed that our request had been submitted to finance, but since then, no one has been able to give a clear timeframe or any meaningful update.

Communication from this company is non-existent unless we chase them. The level of professionalism is shockingly poor. Our sales agent, Anja, made some effort to respond, but her manager Annette offered no real assistance, and attempts to escalate to a higher authority (PC, the supposed director) have been completely ignored. To make matters worse, their phone lines are never answered.

It’s deeply disappointing to be treated this way, especially after giving the company every opportunity to resolve the matter amicably. We tried to avoid leaving a public review, as we didn’t want to harm the brand—but we’ve been left with no choice.

We urge others to be cautious and hope this company seriously reconsiders how it handles customer service and accountability.