Doesn’t deliver on time

Placed my order on the 8th of November.When following up I promised I would get it latest Thursday.Today is Friday and still not received my package.I have a huge project that I needed reflective clothing tape for and now I have been delayed with several days because I am waiting for the tape to arrive.No one informs me of the delays unless I follow up.Today response was’ My apologies for the inconvenience, there seems to be an error with your package which we picked up yesterday, we are currently investigating and hope to have it resolved before the end of the day.In the worst case scenario we will resend a new package to you on Monday’ Bad service and won’t buy from them again.