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De-louise Faaltyn

1 reviews | Active since Nov 2013

23 Nov 2021, 17:22

Worst customer service ever

I went to the Total garage opposite Yellow stone on the 16. Just came from work and needed to refuel. Poured in r300 worth of petrol when i tried to swipe my card. The petrol attendant told me that my card declined. Went to one of the atms tried to withdraw money. Still it said declined. I told the petrol attendant that I only have a r100 on me but he can come with me so we can go get cash as i lived 5 min away. He told me no he cant. So I asked him to ask his manager if there is a way that we can sort it out as the bank was offline. He then called his Manger but im assuming it was the supervisor. So i asked him if one of the guys can come with me so i can go get cash or they can keep my license so i cam go fetch cash. The stand in manager told me flat out that they cant let the petrol attendant go with me and they can't keep my license cause he doesn't trust me. So I asked him if i can speak the real manager above him so we can sort it out as i stil need to go fetch my child cause it was already past6. He made a phone call to his manager and even he said no i have to leave something valuable. I told him the only thing i have his my car and my handbag but he said i needed to leave my cellphone ao6i told him i cannot leave my cellphone phone but can one of his employees please come with me to get the cash. Nothing happened. I got extremely angry. They then called EPR we spoke to Epr. That time it was already past7. We stood and talked to Epr who actually apologized for them acting like that. Tje manager at that time. Zamile told us that yes he's sure that we don't even have cash to pay. And that next time if we feel we need to refuel we should go to another petrol station i. Managed to get home and fetch the remaining r200. Just so i can pay and fetch my son. And that was now even after we called the police to arrest me me a cause i dont want to pay. I mean. I went to them with a solution but both zamile and his manager did not want to budge. And how can u tell customers straight im their face they don't trust you after u came up with6a suggestion to get cash. It's because of people like us that he even has a job. Is work with customers on a daily basis and when the client wants to sort things out you actually listen6and try not to make matters worse. I use to go to that petrol station alot but since they treat people like that im sure never to do that again and i will inform everyone who goes there not to go there. They don't show compassion, and customer service. And for that i will never go there again. How can u tell people to rather go fill up at another petrol station. Do u not care about ur job??????

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