Worse service and employee behavior unacceptable

On Sunday morning around 03:00am we received a call from your service providers. They advised my mom that they had our dog that had come into the service station. My mom was not at home in new lands east but was in the bluff by my house. We contacted our neighbor who got out of bed and went down to get the dog. When they got there the service guys who had the dog locked in a toilet refused to release the dog as they wanted our neighbor to pay them for keeping the dog with alcohol. They phoned us and advised what was going on. Firstly who has alcohol at that time of the morning and surely this is not the standard that total service station employees should be lowering too.<br> <br> My brother had to jump in his van and drive down to the garage , he works in richradsbay. When he got there he had to pay them to release the dog. My mom would of defiantly thanked them the next morning at a reasonable time and given something as gratitude but they way the refused to release the dog without been paid alcohol and stressing everyone out 03:00am in the morning made this a stress and disgraceful experience.