RG
Rudolf G
1 reviews | Active since Jan 2010
02 Jul 2021, 13:33
Unprofessional complaint handling
I phoned the Total customer (don't) care department to complain about a ******** incident that happened at their N12 petroport. One speaks to a call centre agent, not a customer service manager. The call centre agent was so poor that he kept asking me the same details over and over. When I pointed out to him that I am repeating information I already gave him he got upset and put the phone down. Very unprofessional Company.
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Rudolf G's updateReviewer Update
03 Jul 2021, 10:32The ******** incident mentioned was a car jamming incident at the Total Petroport on the N14 going from Pretoria to Krugersdorp that led to my briefcase and laptop being ****** from my car. The manager on duty explained that they have discontinued their security outside the forecourt. So for saving R8000 a month this place cost me much more. One spends your hard earned money with them and they cant even make sure your car is safe while you are doing so.
RG
Rudolf G's update03 Jul 2021, 10:32
Reviewer Update
The ******** incident mentioned was a car jamming incident at the Total Petroport on the N14 going from Pretoria to Krugersdorp that led to my briefcase and laptop being ****** from my car. The manager on duty explained that they have discontinued their security outside the forecourt. So for saving R8000 a month this place cost me much more. One spends your hard earned money with them and they cant even make sure your car is safe while you are doing so.