1 reviews | Active since Jun 2015
********* practice
Earlier this year around end February, i went and through in some petrol and topped up my water.However, this resulted in my car suffering serious damages.Spilling over into me not being able to earn a salary, further resulting in my car being repossessed and further auctioned off as i could not earn an income to sustain the monthly installment. The owner of the Total garage at Highlands Village in Mitchell's Plain does not holder to an integrity about being a business man or being a good service provider. further more, i am extremely disappointed in Total SA, customer service as there Service Adviser informed me that they are not in a position to assist me with my compliant because i started a legal process. i cannot believe that a company with the stature of Total can allow a franchise to dictate to them, while they are damaging the good name of a well established company and brand like Total. I would also like to add this that i eventual got to speak to the HR personel representative of Total garage Highlands, but this happen coincidentally however he did say this to me that if he knew that i was related to a good friend of his, things would have turnout differently.
Dear Valued Customer,
We acknowledge receipt of your complaint regarding the service you received at our service station; our team onsite is currently investigating this matter and will revert back to you.
Total South Africa takes customer service very seriously and we endeavor to create a pleasant experience for all our customers.
Your reference number is 119677
Regards,
Customer Service Division
Dear Valued Customer,
We acknowledge receipt of your complaint regarding the service you received at our service station; our team onsite is currently investigating this matter and will revert back to you.
Total South Africa takes customer service very seriously and we endeavor to create a pleasant experience for all our customers.
Your reference number is 119677
Regards,
Customer Service Division
