NK
Nondumiso K

1 reviews | Active since May 2016

25 May 2016, 06:27

Unbelievably rude

<p>I have never experienced such appalling behaviour. This morning i went to a Total garage in pinetown and was unbelievably disgusted. I get to an open pay and wait to be assisted but no one comes. A taxi then pulls up to the bay next to me and he is attended to with no hesitation. I question the attendant filling up the taxi how its possible that i haven't been attended to yet the taxi before me was attended to. That attendant asks the other attendant why he didn't attend to me. He goes to say that he didn't call me so thats why he didn't help. I couldn't believe the rudeness. Motivation Motors has rude staff. I will not be going there anytime soon. </p>

0
Replies (2)
Total South Africa
Total South Africa's reply31 May 2016, 15:41
Official

Dear Valued Customer,

We acknowledge receipt of your complaint, regarding the service you received at our service station, our team on site is currently investigating this matter and will revert back to you.

Total South Africa takes service very seriously and we endeavor to create a pleasant experience for all our customers

Your reference number is : 249555

Regards

Customer Service Division

NK
Nondumiso K's update17 Jun 2016, 10:37
Reviewer Update

The owner did communicate requesting more information yet no response followed thereafter. I don't know whether he received the information or simply disregarded it as no further communication was received.