TOTAL STORE MANAGER IS RUDE AND NASTY

I purchased 3 cakes on 1 September 2021 from Total on Ridge. Two cakes had fungal spores on them. I took the cakes back today. I did not have my slip as I had used the packet with the slip to deliver items to my wife in hospital.

When the first manager was called I called up my bank account on my phone to prove that I made the purchase. He refused to give me a refund. A second manager was called and he informed me that he could not give me a refund. I was irritated and asked him why is he a manager if he can't take a simple decision, the spores are clearly visible on the cakes.

A third manager Ray Pillay was called who brought a schedule from his supplier and started giving me a lecture on the investigation he has to perform before he gives me a refund. I questioned him if he would deliver my refund to my home as the investigation would come to the same conclusion and that they would have to give me a refund. I was irate and speaking loudly that nobody could authorise a refund of R100. Ray Pillay then rudely and loudly told me "get out of my store" Why? I am not riff raff? I am not a *****? An injustice has been done to me. I expect Total to take disciplinary action against Ray Pillay and i will give verbal evidence that he brought the Total name into disrepute.