Total running away with my money.

On the 29 Nov 2018 I stopped for petrol and some snacks in the shop. When I wen to pay the teller sent me to another teller who when sent me back to the original teller. She then sent me back to the same teller again. By the way I refused this due to the simple fact that I'm not a Ping Pong Ball. When I eventually paid what I took, the card machine failed after I entered my pin. When they eventually got it sorted they printed a slip showing an unssuccesfull tranaction. Another tansaction was done and was successfull. I then noticed that both transaction have gone throug my acount. Requested a refund.

This is when the game of ignore customer calls started. The game goes as follows. 1 29 Nov Call the garage to tell them this problem, they requested a statement which I sent via Whatsapp and they rep**** that they get back to me. 2 30 Nov My money still with garage. 3 01 Dec Call twice with no answer but few seconds later got a message. 4 02 Dec My money still with garage No feedback. 5 03 Dec Went to the garage to put in petrol and use the credit I have, the gentlemen I was speaking to asked me to wait then disappeared to the back. I left (they can use my money for the petrol.) 6 03 Dec Sent a mail to the garage and requested acknoledgement on receipt (no - reply)

Get I just get my money back NOW.