1 reviews | Active since Jul 2018
Total robbing customers!!!
Total in Mary Lone is ROBBING your customers!!!! Stopped by the pump your petrol attendant greeted and we greeted and asked for R200.00 unleaded 93. He was shouting and talking to one of his colleagues and apparently didn't hear us say 93!!!! He started adding 95 and my fiance got out of the car to stop him and say we asked for 93 not 95. He continued!!!! We stoped him AGAIN and asked to see the manager on duty because we asked for 93. She came out all arrogant and told the guy that he needs to start listening to the customers (Clearly not the first incident) and she continued to say that she is sick and tired of customers croocking them!!!! How ****ing useless excuse of a manager do you have to be to say stuff like that infront of YOUR PAYING ****ING CLIENTS!!!! she has the audacity to tell us that it boils down to the same thing whether they put 93 or 95. "Not that big of a difference" well when your paying client asked for 93 that is what they expect to receive. I dont care if there is a 1c difference or R1 000 000 difference. We didn't get what we asked for and your manager at this total isn't interested in client service. As long as she gets paid for 95... she doesn't care what the clients want. How many times has this happened???? This total is robbing customers and if you add up the numbers, they are scoring BIG TIME by adding 95 when clients ask for 93. Shame on you TOTAL!!! EXPECTING TO GET SOME FEEDBACK IF YOU REALLY CARE ABOUT CUSTOMER SERVICE!!!! PATHETIC!!!
