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Masentle M

1 reviews | Active since Jun 2017

10 Oct 2017, 15:22

Total garage south Africa

I received bad received bad service and bad attitude from the cashier at total garage west gate. Her name is khanyi. I stood behind a gentleman and he quickly rushed to the aisle. The cashier asked me who said i must stand there do I see anyone in that till, I then answered to say I'm behind the guy that was before me because I see he went back to aisle, she rudely said what are going to do here?? No one is going to help you if you going to stand there. This was bad service with attitude. I didn't like how she addressed me, she should have nicely said please come forward the gentleman doesn't have enough many so he going to look for something less

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Replies (1)
Total South Africa
Total South Africa's reply10 Oct 2017, 17:59
Official

Good day Masentle

Thank you for the feedback.

Please accept our sincere apology for the unfavourable experience.

This matter has been escalated to the garage manager and the Sales Representative for urgent attention and resolution thereof. The case number is ***1.

Kind Regards

Total Customer Care

Email: ***