1 reviews | Active since Jun 2015
Total Garage- Constantia Kloof
Recently, I went to the Total Garage in Constantia Kloof along Jim Fouche Road, it was early one morning and I was in a rush to get to work, I had no petrol in my car so I decided to stop at the Garage to put in a bit of petrol so that I could get to work. I asked the petrol attendant to put in petrol for me , and i wasn't paying attention to the dile where the petrol pump is, and where it states the litres and the amount in Rands. The attendant was also very clearly distracting me from looking, talking to me and making conversation. I paid him the cash and when I drove away my tank was still empty. So basically I paid him and he did not give me my fuel. I feel like that is unacceptable, and is theft in my opinion. I went back later that afternoon, spoke to the manager and they refused to acknowledge the incident and completely denied it. Even though it was a small amount that I lost, I paid and I did not receive petrol. The dishonestly is disgusting.
Dear Valued Customer
We acknowledge receipt of your complaint regarding the service you received at our service station; our team onsite is currently investigating this matter and will revert back to you.
Total South Africa takes customer service very seriously and we endeavor to create a pleasant experience for all our customers.
Your reference number is ISS246228.
Regards,
Customer Service Division
Dear Valued Customer
We acknowledge receipt of your complaint regarding the service you received at our service station; our team onsite is currently investigating this matter and will revert back to you.
Total South Africa takes customer service very seriously and we endeavor to create a pleasant experience for all our customers.
Your reference number is ISS246228.
Regards,
Customer Service Division
