cF
constance F

1 reviews | Active since Apr 2011

24 Nov 2015, 08:46

Total Accusing me of robbing their garage

19 November 2015, I purchased R250.00 petrol from the Total Garage in GeneralAlberts Avenue in Randhart Alberton.<br> They were battling with network signal but the R250.00 was taken out of my bank account,I have proof on my phone.<br> The lady at the garage asked me to come back the following morning to swipe my card again,<br> Nedbank was supposed to reverse the money back into my bank account, this has not happened<br> to date. on 23 November 2015 Daniel phoned me. I told him that assoon as Nedbank has reversed my money I will come down and we can swipe my card again.<br> He accused me of robbing their garage. This morning the lady at the garage sent me an sms saying \Mam we are going to take the law now coz u dnt wanna come down nd solve the withus". I cannot solve anything until Nedbank reverses my R250.00.<br> How dare they when I have paid for my petrol"

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Replies (1)
Total South Africa
Total South Africa's reply03 Dec 2015, 11:15
Official
Hello conlid,

Dear Valued Customer
We acknowledge receipt of your complaint regarding the treatment you experienced at our service station; our team onsite is currently investigating this matter and will revert back to you.
Total South Africa takes customer service very seriously and we endeavor to create a pleasant experience for all our customers.

Your reference number is127934

Regards,
Customer Service Division