1 reviews | Active since Apr 2011
Total Accusing me of robbing their garage
19 November 2015, I purchased R250.00 petrol from the Total Garage in GeneralAlberts Avenue in Randhart Alberton.<br> They were battling with network signal but the R250.00 was taken out of my bank account,I have proof on my phone.<br> The lady at the garage asked me to come back the following morning to swipe my card again,<br> Nedbank was supposed to reverse the money back into my bank account, this has not happened<br> to date. on 23 November 2015 Daniel phoned me. I told him that assoon as Nedbank has reversed my money I will come down and we can swipe my card again.<br> He accused me of robbing their garage. This morning the lady at the garage sent me an sms saying \Mam we are going to take the law now coz u dnt wanna come down nd solve the withus". I cannot solve anything until Nedbank reverses my R250.00.<br> How dare they when I have paid for my petrol"
Dear Valued Customer
We acknowledge receipt of your complaint regarding the treatment you experienced at our service station; our team onsite is currently investigating this matter and will revert back to you.
Total South Africa takes customer service very seriously and we endeavor to create a pleasant experience for all our customers.
Your reference number is127934
Regards,
Customer Service Division
Dear Valued Customer
We acknowledge receipt of your complaint regarding the treatment you experienced at our service station; our team onsite is currently investigating this matter and will revert back to you.
Total South Africa takes customer service very seriously and we endeavor to create a pleasant experience for all our customers.
Your reference number is127934
Regards,
Customer Service Division
