Soccer score prediction

On the 25 November 2020 I got an smsat around 13:28 challenging me to [redict a score of Zamalek vs Al ahly in the TOTAL CAF Champions league finals and I sent all my particulars as requested and predicted the score as 2 Al Ahly and 1 Zamelek and the game ended in that manner, the prize for the perfect predictions was R5000 I have have been waiting for the call or sms to date until I called in yesterday on *** to find out what is going on to my surprise they took me from pillar to post until they hang my phone. I need to know when are they going to fulfill their promise as the big brand or was this a prank?